Support
After you buy.
A wheelchair is a relationship with whoever services it. This is what ours looks like.
Warranty
What’s covered, for how long, and how to claim. Plus your rights under the Australian Consumer Law, which are stronger than any warranty.
Care+
Optional cover to five years, with annual servicing and a battery replacement. A$199 to A$649 depending on your chair.
Spare parts and repairs
We stock genuine spare parts for every model and supply them permanently. Most repairs are a part you can fit at home.
Delivery and returns
About three weeks from order to door, free anywhere in Australia. Thirty days to change your mind.
Flying with your chair
Airline battery rules, watt-hours explained, and the documents you’ll be asked for at the gate.
Contact us
A real person, usually within one business day. Talk to us before arranging any repair yourself.